HOW CAN WE
I Submitted An Application Months Ago, Why Do I Have To Do A New One?
All application data complete or incomplete is anonymized and we are unable to access it after 90 days. This is a security measure to help protect your data and personal information.
Why do I have to connect my online bank account?
The application provider Verifast provides a secure, encrypted connection with your bank account that sends our processing department a financial scorecard. It evaluates debit, account balance, and transaction history (payroll, government income, debt payments and rent payments) data from your bank in order to verify your income, finances, identity and payment history.
Please note: Panoramic Properties and Verifast never see your login credentials
After 30 days, all information becomes not identifiable and is deleted meaning Panoramic Properties and Verifast cannot access the information. Instead of providing paper copies of your bank transactions through email (which is very unsecure), you are giving us permission to view them online through this application, saving both parties time.
How safe and secure is banking verification process?
Yes, everything within Verifast’s system is encrypted with gold-standard security practices such as HTTPS, AES256, and is SOC 2 compliant. Our connection partners Flinks and Inverite are highly respected and secure banking platform services ensuring all data run through Trust Rentify meets the policy requirements for 99% of financial institutions across Canada and the U.S. for encryption, security and privacy compliance.
Learn more about the privacy and security of tenant data:
Why can’t I continue my application?
You may have to logout if someone else submitted an application on your device (the system remembers the last login), a required field may be missing (* indicates required), if your email was automatically filled in there may be an extra white space at the end of it that needs to be deleted or if you have completed the application fully you will not be able to go back and make edits. If you are still experiencing an issue, please call our office or email email@example.com with details and screenshots.
How long does it take to process my application?
If you completed your application online and your identity and finances are verified it usually takes up to 3 business days for processing to fully review your application. If documents are required or you have to verify your identity/finances by submitting documents it can take longer to review the application as we require all documents to be attached prior to reviewing.
I have a guarantor, what information do you need from them?
If a guarantor is entered on the online application they will receive a separate set of questions to complete. Our processing department requires proof of identity and proof of income. The guarantor will be able to complete the online application and the system attaches all the related applicants together.
Please note the guarantor will be required to sign the lease if the applicants are approved.
Do you run a credit check?
On occasion, if the financial verification is not clear a credit check may be necessary to provide more information. For example, if you opened a new bank account there will not be enough data to provide an accurate measurement of your financial stability.
How do I schedule a viewing and is one required to rent a unit?
To schedule a viewing please visit panoramicproperties.ca/view-it or any individual property page. Select the property, unit type and one of the available days/times. Alternatively, you can call our office at 1-855-371-1201 and our staff will be happy to assist you.
A viewing is required to rent from any of our properties to make sure you know exactly what you will be moving into. The photos and videos provided online may be a similar layout to the actual unit available. We cannot get photos or videos of all of our units.
Do you offer virtual tours?
We offer in-person and virtual tour options for all of our properties, when booking a viewing online there is an option for you to select your preference. WhatsApp and Facetime are the most popular applications used to host virtual tours. Other platforms can be used as well if you do not have WhatsApp or Facetime. Sometimes our leasing team will provide a video walkthrough for your review of the exact unit that is available if we have a video recorded.
Why don’t I see the unit type that I am interested in?
Sometimes you may see an online ad for a unit that is available but when you try to book a viewing through our website it is not available. This is because the unit has been rented and taken off our booking platform. When we change the availability on our website from available to rented it takes a while for the information to update the various advertising websites. Online ads may run for several hours after a unit has been rented depending on the platform. For example, Kijiji checks for updates 3-4 times per day while some may only check once.
What should be submitted as a maintenance request?
Anything relating to the interior of your apartment/townhome should be submitted as a maintenance request, if you need our team to fix/repair anything let us know.
Complaints should be sent to your property administrator and not entered through the maintenance request form.
For emergency work orders please call the office at 1-855-371-1201 as soon as possible - we are available 24 hours.
Examples of emergency work orders are plumbing leaks, electrical outages, lack of heating/cooling and appliance failures.
How do I submit a maintenance request?
The quickest and most effective method is using our online form, found here..
Enter the required information and be as detailed as possible to help our maintenance team complete the task. Include any relevant photos you may have, you can take a photo with your mobile phone - this helps our maintenance staff get a better understanding of the issue and come better prepared to fix the issue.
Make sure you select your unit number from the drop-down list of properties and click the arrow to see more options.
If you do not have access to the internet, work orders can be placed by calling our office.
How long does it take to complete my request?
Due to the number of properties, we receive a high number of requests daily. Our teams prioritize requests based on urgency and if contractors are required. We do our best to follow up with work orders within two days.
Our maintenance system provides reports, updates and reminders to our team to help them stay on track and organized.
What is considered an emergency maintenance request?
Examples of emergency maintenance requests involve plumbing leaks, no water or electricity, heating and cooling issues or appliance breakdown.
If you experience any of the above, please call our office asap to report the problem, we are available 24 hours a day.
For any life-threatening emergencies please call 9-1-1
I have lost my key or locked myself out of my home?
This is an unfortunate situation, and if you find yourself without a key, call our office and we will confirm your status as a current tenant. A new key will be made and a fee will be charged to your account. Depending on the building we may or may not be able to let you in remotely. It is recommended to request a spare key prior to your lease signing
How long are the lease terms you offer?
Our standard lease is for an annual term.
Furnished apartments for rent can have a lease for a shorter term such as weekly or monthly.
What is the purpose of the incoming and outgoing inspection?
All new tenants must perform an incoming inspection with their leasing agent to make note of any discrepancies within the unit that need to be fixed. A maintenance request is then created for our team to complete the repairs.
When a tenant has given their notice to vacate, an outgoing inspection must occur to make note of any damages to the unit. Our team compares the incoming and outgoing inspection notes to see if the damage was previously noted.
How much notice do I need to give before ending my lease?
Tenants are required to give 60 days’ notice before vacating their unit in Ontario. This is needed to be done in writing before or on the first day of the month.
It is recommended to always let us know if you are planning on moving out - the more notice the better.
What happens if I end my lease without 60 days’ notice?
If a tenant does not give proper notice before vacating they are legally responsible for paying for their unit until the full 60 days is up. If a tenant ends their lease before completing their one-year lease term they are legally obligated to pay rent until the unit gets re-rented. The landlord will do their best to re-rent the unit as soon as possible, but the tenant is still obligated for the full term if it does not get re-rented within their lease term.
What type of payments do you accept?
The most popular and recommended form of payment is TenantPay, as a new tenant, you are assigned a TenantPay number for you to add as a payee in your online banking. This allows you to set recurring payments each month.
Rent must be paid on the 1st of each month and if you are not familiar with online banking, rent can be paid by cheque or debit which is available at some offices depending on which location you reside.
When do you require the first and last month's rent?
At Panoramic Properties, we do not require the first and last month's rent to be paid at the same time. If you are interested in a unit that is available 1 month from now (for example), once approved the last month's rent is required to hold that unit for you and the first month’s rent is due closer to your move-in date. We do not provide any keys until the first month's rent has been paid, this usually is done the day of or a day before your scheduled move-in date.
How do I pay for my deposit?
The last month's rent deposit can be paid by credit card, bank draft or by e-transfer. Once you have been approved, it is recommended to submit this payment as soon as possible for us to hold the unit for you.
What is TenantPay and how do I set it up?
TenantPay is an online platform that helps streamline rent payments between the tenant and landlord. Accepted at every Canadian bank and credit union, you will be assigned a number that you add as a payee. We provide instructions on how to set it up or you can bring it into your bank and the teller will set it up for you. Once added as a payee you can set up recurring monthly payments and not have to worry about ever missing a payment.
When is rent due?
Rent is always due on the first of the month even if that lands on a holiday. If you sign a new lease with a move-in date past the 1st, your next month and all upcoming payments will be due on the 1st.
Why Did The Price Change While I Was On The Waitlist
Prices do fluctuate throughout the year depending on demand, and at times people can be on certain waitlists for time frames as short as a few days, to as long as a few years, so we cannot always honour prior pricing.
Why should I sign up for the waitlist?
The waitlist provides the opportunity to view and apply to units before we advertise them to the public and have them appear on various listing websites online. If a unit you like is available but you want to move in several months after, you can let us know and we can add you to the waitlist even if the option is not available. You will then be notified when another unit comes available.
How does your waitlist work?
When we have new availability for a property, an email is sent to everyone on the waiting list to let them know they can now book appointments to view and apply for the unit. On the website, the unit will still show waiting list only as it gives you a chance to see and apply for the unit before we advertise it to the public.