FAQ

Start your rental application by selecting “Apply Now” on your chosen property listing. This takes you to Panoramic Properties’ online application through Verifast.

You can also access the Panoramic rental application directly.

Follow these steps to complete your rental application:

1. Start your application: Select “Apply Now” on your chosen property listing or use the direct application link above.
2. Create an account or sign in: If you are applying for the first time, register with a valid email address and create a secure password. Your account allows you to return to an unfinished application.
3. Complete the application form: Fill in every required field marked with an asterisk (*). Check that your contact information and other application details are accurate.
4. Complete identity and income verification: Follow the verification instructions provided through Verifast. If you connect your bank account, account and transaction information is used to help verify your income. Verifast states that it does not receive your online banking username or password.
5. Upload supporting documents: If requested, upload documents such as proof of identity or income through the application form. Follow the instructions for each document.
6. Review and submit: Double-check your information, complete any outstanding requirements and submit your application for review.

A new application allows us to review your current information when you apply again. Your household, income, contact details, or preferred rental may have changed since your previous submission.

If you applied recently, contact us before starting again so we can advise whether your existing application can be used. Details about how Verifast handles and retains applicant information are available in its privacy policy.

Additionally, if over a month has passed since your last application, then the information may have been anonymized or removed to protect your privacy, meaning we can no longer access the data.

1-855-371-1201

Bank verification helps confirm your income using account and transaction information. Verifast shares the verification information and results with Panoramic Properties to support the review of your rental application.

Verifast provides a secure, encrypted connection with your bank account that sends our processing department a financial scorecard. It evaluates debit, account balance, and transaction history (payroll, government income, debt payments and rent payments) data from your bank in order to verify your income, finances, identity and payment history. 

Verifast’s bank connection terms explain what information is collected and describe document upload as an alternative.

After 30 days, all information becomes not identifiable and is deleted meaning Panoramic Properties and Verifast cannot access the information. Instead of providing paper copies of your bank transactions through email (which is not secure), you are permitting us to view them online through this application, saving both parties time.

Please note: Panoramic Properties and Verifast never see your login credentials 

Verifast uses technical, administrative and physical safeguards to protect applicant information. It states that it does not receive your online banking username or password, and its bank connection is read-only: it cannot move money or change your account.

Everything within Verifast’s system is encrypted with gold-standard security practices such as HTTPS, AES256, and is SOC 2 compliant. Our connection partners Flinks and Inverite are highly respected and secure banking platform services ensuring all data run through Trust Rentify meets the policy requirements for 99% of financial institutions across Canada and the U.S. for encryption, security and privacy compliance.

Learn more about the privacy and security of tenant data:

https://www.trustrentify.com/blog?p=trust-rentify-privacy-and-security

Review Verifast’s privacy and data protection policy and bank connection terms for details about collection, sharing and retention.

Never email your online banking password or information to Panoramic Properties or anyone assisting with your application.

A missing required field, a saved login or an email formatting issue may prevent you from continuing. A fully submitted application may also no longer be available for editing.

You may have to log out if someone else submitted an application on your device (the system remembers the last login), a required field may be missing (* indicates required).

If your email was automatically filled in, there may be an extra white space at the end of it that needs to be deleted or if you have completed the application fully and submitted it, you will not be able to go back and make edits.

If you are still experiencing an issue, please call our office or email leasing@panoramicproperties.ca with details and screenshots. 

A complete application with verified identity and finances usually takes up to three business days to review. Processing can take longer if documents or additional verification are still required.

Complete each requested step and upload all supporting documents to avoid delays. If you have more questions, you can always call the office.

Your guarantor must complete their own application questions and provide proof of identity and income. If your application is approved, the guarantor will also be required to sign the lease.

Enter your guarantor’s details in the online rental application so they receive their separate questions. Their submission is linked to your application. Contact our team if they have not received the invitation.

A credit check may be requested if financial verification does not provide enough information to assess your application. For example, a recently opened bank account may have limited transaction history.

Follow the verification and authorization instructions presented during your application. If you have questions about the screening requested, get in contact with us through the methods at the bottom of the screen. Feel free to email leasing@panoramicproperties.ca

Book a viewing through your chosen property listing by selecting “Book a Viewing,” then choosing the property, unit type and an available appointment. You can also call 1-855-371-1201 for help.

A viewing is required before renting with Panoramic Properties so you can see the suite you will be moving into. Listing photos and videos may show a similar layout rather than the exact available unit. We want to make sure that you are happy with your rental!

If you have a unit in mind you can book a viewing here.

Yes, Panoramic Properties offers virtual and in-person viewings. Choose your preferred option when booking through the property’s viewing link, or contact our leasing team to arrange a virtual tour.

Virtual viewings can use platforms such as WhatsApp or FaceTime. A recorded walkthrough of the available suite may also be provided when one is available. Confirm the format with your leasing agent before the appointment.

If you have a unit in mind, you can book a viewing here.

Call 1-855-371-1201 for help or if you have questions.

The apartment may have been rented before the advertisement updated. Availability changes can take time to appear on third-party rental websites.

Check the “Current Availability” section on the property listing for the latest published options. If your preferred unit type is unavailable, use “Join Waitlist” where offered or contact our leasing team about another suitable rental.

Our standard rental lease is one year. Most furnished rentals offer shorter arrangements, such as weekly or monthly stays, depending on the property and availability.

If you are interested in a shorter stay or an atypical lease term, please contact leasing@panoramicproperties.ca to discuss options in your destination city.

Move-in and move-out inspections document the condition of your rental suite. They help identify repairs and distinguish existing issues from changes that occur during your tenancy.

At move-in, your leasing agent records issues that need attention so maintenance can be arranged. At move-out, the suite’s condition is compared with the earlier inspection. Report concerns during your tenancy through our maintenance request page.

The notice required depends on your province and tenancy type. For most monthly Ontario tenancies, tenants generally need at least 60 days’ written notice with a termination date at the end of a rental period. For a fixed-term tenancy, that date generally cannot be before the fixed term ends.

If you are living with us in Nova Scotia, the rules around notice are different. Please consult the official resources for your province for more information.

It is recommended to always let us know if you are planning on moving out - the more notice, the better.

You can always call us for more information or to talk to your property administrator.

You may still owe rent if you leave before your tenancy legally ends. The amount depends on your tenancy, the notice given, any agreement to end the tenancy and when the unit is re-rented.

We always try to re-rent the unit as soon as possible, but the tenant is still obligated for the full term if it does not get re-rented within their lease term.

Contact your property administrator before moving out to discuss the applicable process and any available options.

The most popular and recommended form of payment is TenantPay, as a new tenant, you are assigned a TenantPay number for you to add as a payee in your online banking. This allows you to set recurring payments each month. 

Rent must be paid on the 1st of each month and if you are not familiar with online banking, rent can be paid by cheque or debit which is available at some offices depending on which location you reside.

We can help confirm payment options accepted at your managing office.

1-855-371-1201

Advertised rents can change while you are waiting for a suite to become available. Joining a waitlist does not guarantee that an earlier advertised price will remain available.

Prices do fluctuate throughout the year, and the time frames for individuals to be on the waitlist can also vary widely.

Check the current rent on your chosen property listing and confirm the price for the specific suite when it is offered. Ask about utilities, parking and other charges so you can compare the total monthly cost.

Tenants are generally not responsible for repair costs caused by normal wear and tear. However, tenants may be responsible for damage caused by their own actions or those of household members or visitors.

Report repair needs through our online maintenance request page, including your address, unit number and a description of the problem. For more information, read our guide to maintenance and repairs at Panoramic Properties.

Panoramic Properties manages landscaping and snow removal in shared areas of our rental communities. Responsibilities for a private yard, garden, patio or other area used only by your household depend on the property’s arrangements and applicable provincial law.

Before renting a house or townhouse, ask our leasing team who looks after each outdoor area. Report problems with shared grounds or walkways through our maintenance request page.